A Winning Coffee Program To Elevate Guest Satisfaction & Drive Business Success

Better Coffee = Improved Guest Satisfaction

• Coffee is a key factor in hotel consumer satisfaction.
• Hotels offering better coffee experiences drive up to 22% outperformance in their consumer review scores.
• Superior review scores are indicative of guest satisfaction and loyalty. These ratings also influence prospective guests as they consider where to stay.
• Consistency across locations strengthens brand reputation.

Our Coffee Wins On Taste

• Every day may not be smooth, but every cup of coffee can be.
• 100% Arabica beans from Latin America, perfected through our signature roasting method.
• Flexible, low-labor solutions – everything to deliver a consistent cup of coffee effortlessly.
• Responsibly sourced coffee – quality you can trust.

Seattle's Best Coffee Brand Is Widely Recognized

• The fastest growing premium coffee brand in 2024.
• Major celebrity activation planned with Joel McHale to boost brand relevance.
• 4x increase in marketing investment in 2025 over 2024.

Transition To Our Coffee Is Easy and Operations - Seamless

• Comprehensive support - digital training resources and video tutorials, equipment guidance, and rollout assistance, where needed.
• Tailored marketing & point-of-sale material to maintain brand distinctiveness.
• Phased rollout strategy to ensure operational efficiency.

We Will Tailor Guests' Experience To Make Your Location Stand Out

• This isn’t just a coffee swap – it’s a guest experience upgrade, designed to fit your hotel’s unique identity.
• 2,000+ locations are positioned to benefit from the program.
• A tailored approach to branding & guest experiences:
  • Flexible POS solutions – franchisee marketing collateral designed for easy implementation.
  • Hotel-branded coffee moments – co-branded sleeves & signage to reinforce your hotel’s identity.
  • Elevate your coffee offerings with Coffee mate – customize every cup.

^{_{1 When a guest writes a review that positively mentions the hotel’s coffee solution, the score they give to the hotel is above the hotel’s average score. This is based on European data from the NESTHOTEL database.}}

^{_{2 Circana, LLC, Total US – Multi Outlet, Coffee, Premium Brand by Product, Dollar Sales % Change v. YA, 52 Weeks Ending December 29, 2024}}