Frequently Asked Questions

We make it simple to order lower volumes of what you need most. Please reach out to your Nestlé Professional Solutions representative for more information.

For more immediate orders, we recommend products in our off-the-shelf inventory.

If you don’t see a product to suit your needs in this non-exclusive catalog, match services and custom solutions are available. These products are made to your exact specifications in a collaborative process that may require several rounds of approvals from your team. Once you approve your product, we provide you with an estimated guarantee time.

When you activate a Virtual Dining Solution with Nestlé Professional, we’re with you every step of the way—from the first dish you prepare to your first sale.

Once the beverage is delivered to the desired strength/volume, any residual water (and some product traces) remains in the pod in order to not dilute the taste of the beverage. Some of this remaining liquid might drip out of the pod in the bin. The specially-designed bin provided with the machine allows for easy separation of liquid and solid waste.

Ideally, there should not be drops coming from the pod during removal and discarding. In order to minimize the risk of dripping on counter surfaces, a dedicated bin is provided with each machine purchase and should be kept near the machine. If dripping persists, please check the condition of the black rubber gasket around the metal needle. If damaged or missing, please contact NESCAFÉ Dolce Gusto® Consumer Services via phone at (800) 745-3391 for repair.

Please always wait for the light to stop blinking and not try to remove the pod holder too soon. If it is still difficult to remove, do not use force. Rather, switch off the machine and wait for 5 minutes before trying to remove.

It is likely that the holder was removed from the machine too soon. Please always wait for the light to stop blinking before removing the holder from the machine.

This is normal: As long as the pod is not removed and discarded it will continue to drip into the cup or the drip tray (once the cup is removed). The dripping lasts longer for coffee pods than for milk pods. To stop dripping, please remove and discard the used pod after the light stops blinking.

The quality of the final beverage is not impacted and can still be consumed. Before preparing the next cup, please clean and dry the pod holder, particularly the beverage outlet opening.

Orders are typically shipped 2-3 business days after the order is placed. All orders ship UPS and can take 1-6 business days to arrive.